FAQ

- What are the requirements to the files?

The main file formats that we use are TIFF, EPS, PDF, CDR. We accept also files in Microsoft Word, Excel or PowerPoint, which we transform into a suitable professional format, guaranteeing the quality printing. It is recommended that all fonts be turned into curves or submitted additionally.

Necessary resolution of the raster images:

For products with format of about A4 - resolution 250-350 dpi. If the raster image has texts inserted – it is best if it is at least 300 dpi.;

for a poster /about 300/400 mm/, the recommended resolution is 200-250 dpi;

for a product A3 format, which will be viewed from a close distance, the file should be with higher resolution, as it is with the A4 format products;

As regards the vector images, the colours must be given as per CMYK or Pantone Formula Guide.

In order to avoid some inconveniences, connected with the effects used in the file creation:

- avoid the effect of transparency in Corel DRAW;

- do not transform the raster objects into Corel DRAW;

Drop Shadows are to be converted into CMYK bitmaps together with the elements under Drop Shadows. This effect adds black colour and removes colour from the objects under it, therefore the colour of Drop Shadows is to be set as a mix of cyan, magenta, yellow and black.

- What is a sample for approval before printing?  

When we receive an order from you, before we transfer the materials for printing, we prepare a sample for approval by you before printing. Most often this is a pdf-format file, made from the file received from you. Sending a file for approval by you aims at showing you how we have received your file, whether there is any missing element or font, which has been replaced by another one. Very often the clients discover mistakes made by them, which we correct just on time. This file contains also a description of the colours for printing. Please have in mind that the colour you see on your monitor, is not the colour you will see after printing the material .In case of an approval of the file for printing, please carefully examine every detail of the printed material, because after your approval you are the ones who will bear responsibility.

 

- What is the most suitable data-base format? 

Requirements for receiving data base for variable data printing.

Create a main table, containing all unique data for the person. It is a compulsory condition that the submission of a date, name, father’s name, family name, address, location, postal code, Personal Identification Number, as well as the keys for connection with the other tables if we have relational data, should be in separate columns. This table must be sorted out first by a postal code and after that by an address.

Key	Name	Father’s name	Family name	Address	City	Postal code	Telephone	Personal Identification number
1	Ivan	Ivanov	Ivanov	30, Lipnik Blvd	Sofia	1164	02624194	7906205720
2	Name Object 1	Father’s name Object 1	Family name Object 1	Address Object 1	City Object 1	Postal Code Object 1	Telephone Object 1	Personal Identification Number Object 1
3	Name Object 2	Father’s name Object 2	Family name Object 2	Address Object 2	City Object 2	Postal Code Object 2	Telephone Object 2	Personal Identification Number Object 2
.....	.....	....	....	.....	.....	.....	.....	......

Additional tables, containing information about the variable data of the object must be sorted out first by key, and then by the method in which you want them printed.

The tables are submitted in formats CSV, XLS, Text-(tab delimited), archived and crypted with Win RAR.

 

Description of the method for submitting data directly for printing.

The data may be submitted in formats PDF, DOC.

The data must be divided on the basis of the number of pages which are printed for one person. If the person has only one page he/she falls within one document together with the other persons who have only one page; if the person has two pages – he/she falls within a second document with the persons having two pages, and if the person has three pages – he/she falls within a document with the persons who have three pages. Inside the document, the excerpts must be sorted out by postal code and address.

The division by number of pages will not be necessary if you place a barcode on the excerpt, description for which we can give you.

It is a compulsory condition to insert numbering of the pages.

It is a compulsory condition to put an address and a postal code for all documents.

The files are to be provided archived and crypted by WinRAR.

 

- Which envelopes are suitable for automatic insertion?

The envelopes which are suitable for automatic insertion are sized С6/5 /114 х 229mm/, and С5 /162 х 229 mm/. These envelopes are stuck by glue and usually have an opening.

- What is the standard term for fulfilment of orders?

- The standard term for fulfilment of orders for printing is from 5 to 7 working days. 

- Do you accept urgent orders and what is the shortest term of execution?

Yes, we do. Every product and service requires a certain technological time for preparation and execution. We do our best to satisfy the wish of every client as regards the date of receiving the ready order.

- Is there a minimum quantity for printing?

Yes, there is, and it depends on the type of the product or the service you wish. The minimum quantity gives you information about what minimum circulation may give you the optimal price. Please, send us an enquiry and we will answer you.

- How can I get the ordered by me printed materials?

We offer you a packaging and a delivery to a specified address provided by you. For this purpose, depending on the quantities and the urgency of the order, we use our own transport or the services of courier companies with which we have good relations and they offer us the best delivery terms.

  -  Do you guarantee confidentiality of the information?

Every information we receive, related to the fulfilment of an order of a client, is kept in full confidentiality. We have a License for Personal Data Processing by the Personal Data Protection Commission № 0019188/21.07.2006.